Cart abandonment rates have been climbing steadily since 2014, after reaching an all-time high in 2013. In 2026, the share of online shopping carts that is being abandoned reached percent. This is an increase of more than percentage points compared to the start of the time period considered here.
Mobiles vs. desktops
When global consumers shop online, they spend considerably more when doing so on desktop computers. In December 2023, the average value of e-commerce purchases made through desktops was approximately U.S. dollars. Purchases completed on mobiles and tablets were of comparable values, ranging between 100 and U.S. dollars. Even though consumers spent more when conducting their shopping on computers, they were more inclined to add products to their shopping carts when using mobile devices. Ultimately, mobile devices provide a convenient and more accessible way to shop, but desktop computers remain the preferred choice for more expensive purchases.
Where do consumers shop online?
Across the globe, digital marketplaces are shoppers’ number-one online shopping destination. As of April 2024, some percent of consumers voted marketplaces as their favorite e-commerce channel, followed by physical stores and retailer sites. Looking at which retailers’ global shoppers prefer to shop at, amazon.com emerged as the world's most popular online marketplace, based on share of visits. The U.S. portal accounted for around one-fifth of the global online marketplace's traffic in December 2023. Amazon's German and Japanese portal sites ranked third and fifth among the leading online marketplaces, further demonstrating Amazon's dominance over the market.
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